If you do not expand your customer

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From that moment, by dialing a short combination of numbers along with the number of the newcomer who needed help, the supervisor could connect to his conversations and give hints. Since the sales department was small, the company had only one prompter for the entire team. Over time, other specialists needed to be involved on a case-by-case basis — they were connected to call supervision by changing the internal number in the function settings. Results The most important achievement of the online school was that they managed to significantly reduce the duration of training and make it more practice-oriented. If previously new employees felt insecure in the absence of live support and this insecurity was transmitted to the potential buyer, then after the introduction of the Prompter function, newcomers began to more often express their willingness to start calling before the end of the two-week training period.



According to the trainees, it became easier for usa whatsapp number data 5 million them to work through objections and answer detailed questions about training products. Thanks to the implementation of the Prompter, the training period was reduced to ten days instead of two weeks, which allowed to reduce onboarding costs. The company also noted a decrease in the total number of unsuccessful transactions, including those completed at the first stages of the funnel, and a reduction in the time from the moment the trainee enters the line until his first sale.Business growth is usually associated with typical scaling difficulties, including staff shortages. service department in time, you may face a decrease in the quality of application processing and burnout of employees who are taking an ever-increasing number of calls in an emergency mode.



In logistics companies, a large share of incoming calls is for clarifying the status of cargo delivery - a low-margin task, in terms of business benefits. Fortunately, speech synthesis and recognition technologies (STT/TTS) have reached a level where voice robots can take on the solution of such typical questions, unloading operators. Implementation of the Virtual PBX Q&A function helped a logistics company increase the call center capacity in the shortest possible time. Let's tell you how we managed to achieve this. Features of the MCN Telecom client After a successful advertising campaign, which coincided with the start of a collaboration with a large online store, the logistics company experienced a large influx of customers. Naturally, this affected the work of the call center: the Occupancy indicator began to reach 90% and higher with normal values ​​of up to 85%.