Unlike conventional IVR, such a service

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There are several technology options: DTMF (Dual-Tone Multi-Frequency) These tone-dialing autoinformers were the first to appear. To interact with such systems, the user dials the numbers on the phone keypad that correspond to his request, and the service deciphers the sound from pressing the buttons and provides access to the desired section. Directed Dialog The first generation of interactive services that recognize human speech, but their capabilities are very limited: instead of pressing a button, you need to say a specific word or phrase that the system suggests. Mixed-Initiative Dialog This option is a more advanced version of the previous one: it provides for the decoding of the user's natural speech, so the desired service is provided immediately, without wandering through the menu.



The disadvantage is that the client's data is chile whatsapp number data 5 million not automatically loaded into the telephony. Smart IVR The latest variation of the technology, where more complex scenarios of interaction with the telephony system are possible thanks to the speech synthesis function and integration with client databases. can perform caller authorization, provide personal information or collect data according to events configured in the CRM program, send SMS or emails after the call is completed - and even make outgoing calls! How can IVR be useful for business? Modern office telephony increasingly includes intelligent voice assistants. Among the main advantages of this technology are: Reducing personnel costs The most popular reason for using autoinformers. The productivity of a robotic system is much higher than that of a human, while a robot answering calls will cost less than an employee on the phone.



Of course, it will not be possible to completely replace people, but it is quite possible to achieve significant savings on processing typical requests. Increased sales The robot efficiently and quickly processes customer bases, informing them by phone about new products, promotions and discounts. It can also help keep the customer on the line if all operators are busy, or organize a callback so as not to miss a sales opportunity. Improving the image of the organization A well-designed intelligent system is free of bad moods, forgets nothing and speaks exclusively on the matter. Clients will be able to solve their problems faster and will perceive the organization using IVR as modern, reliable and ready to help. According to marketing research, the average annual growth rate of the intelligent customer support solutions market over the past 10 years has been 100-120%.