Experience & leisure activities
Posted: Tue Jun 17, 2025 9:48 am
Pine & Gilmore have had many followers in the fields of economics and business administration. However, criticism soon arose, especially in Europe. This criticism had a lot to do with the subtitle of their 1999 book: “Work is theatre and every business a stage”. Europeans were said to be less interested in staged, “plastic” experiences and were more in search of authenticity.
In 2007, Gilmore & Pine published a new book entitled “Authenticity: What consumers brother cell phone list really want”. This book does not question the existence of the experience economy, but describes it in a world where experiences play an increasingly important role, people become more selective and appear to be sensitive to the originality, sincerity and genuineness of an experience. Experience is also an important concept for shopping areas, given the important place that shopping occupies as a leisure activity. That is why the experience of the visitor is an important point of attention when studying the needs of the visitors.
In a 2008 report entitled “In Search of Experience: Research into an Experience Concept for Shopping Areas” Piet Hein Erdman describes a study into the relevance of design principles for experiences from the entertainment world for shopping areas. He mentions seven design principles, which are derived from Pine & Gilmore (1999) and the book “A New Look at Experience Economy” by Boswijk, Thijssen and Peelen from 2005. These principles are: Create a theme, ensure harmony, remove negative impressions, ensure memories, involve all the senses, create an identity, guarantee authenticity .
In 2007, Gilmore & Pine published a new book entitled “Authenticity: What consumers brother cell phone list really want”. This book does not question the existence of the experience economy, but describes it in a world where experiences play an increasingly important role, people become more selective and appear to be sensitive to the originality, sincerity and genuineness of an experience. Experience is also an important concept for shopping areas, given the important place that shopping occupies as a leisure activity. That is why the experience of the visitor is an important point of attention when studying the needs of the visitors.
In a 2008 report entitled “In Search of Experience: Research into an Experience Concept for Shopping Areas” Piet Hein Erdman describes a study into the relevance of design principles for experiences from the entertainment world for shopping areas. He mentions seven design principles, which are derived from Pine & Gilmore (1999) and the book “A New Look at Experience Economy” by Boswijk, Thijssen and Peelen from 2005. These principles are: Create a theme, ensure harmony, remove negative impressions, ensure memories, involve all the senses, create an identity, guarantee authenticity .