AI-Powered Customer Service Automation with OpenAI Assistants
Posted: Sun Dec 15, 2024 4:35 am
OpenAI is developing a new type of API interaction: OpenAI Assistants – which goes beyond the completion APIs we already support through the GPT task action.
Why did they provide these new API interaction features?
Businesses have suddenly discovered the power of LLM Artificial Intelligence to provide customer service automation to their end users, using generative AI and the well-known RAG paradigm. The RAG paradigm is a method that uses NLP and generative AI to easily answer user queries across your knowledge bases, whether it is your website pages, corporate italy phone number whatsapp PDFs/DOCXs, or database content. At Tiledesk, we natively and easily support this functionality with our Knowledge Base for Chatbot.
What the assistants offer the most is an integrated environment that easily and natively supports RAG (Vector Indexing and Content Search), data analysis (via code interpreter) and custom function invocation. Additionally, ChatGPT assistants can maintain conversation history through the concept of "Thread".
As of this writing, Assistants are still in beta (v2). You can only interact with Assistants through the API or the Developer Playground , a type of user interface for setting up and experimenting with Assistants (see image below)
chatgpt ai playground assistant
Configure your assistants as RAG robots
The first cool thing you can do with Assistants is respond to your data using the power of OpenAI . You can add your PDFs to the Assistant using the Playground. From now on, whenever you ask the Assistant something, it will respond accordingly, using your content.
Why did they provide these new API interaction features?
Businesses have suddenly discovered the power of LLM Artificial Intelligence to provide customer service automation to their end users, using generative AI and the well-known RAG paradigm. The RAG paradigm is a method that uses NLP and generative AI to easily answer user queries across your knowledge bases, whether it is your website pages, corporate italy phone number whatsapp PDFs/DOCXs, or database content. At Tiledesk, we natively and easily support this functionality with our Knowledge Base for Chatbot.
What the assistants offer the most is an integrated environment that easily and natively supports RAG (Vector Indexing and Content Search), data analysis (via code interpreter) and custom function invocation. Additionally, ChatGPT assistants can maintain conversation history through the concept of "Thread".
As of this writing, Assistants are still in beta (v2). You can only interact with Assistants through the API or the Developer Playground , a type of user interface for setting up and experimenting with Assistants (see image below)
chatgpt ai playground assistant
Configure your assistants as RAG robots
The first cool thing you can do with Assistants is respond to your data using the power of OpenAI . You can add your PDFs to the Assistant using the Playground. From now on, whenever you ask the Assistant something, it will respond accordingly, using your content.