Examples of technical troubleshooting for sales teams
Posted: Sat Apr 19, 2025 6:05 am
You can use several different frameworks and approaches for troubleshooting.
For example, CompTIA (a training and certification provider for the IT industry), in relation to the question of what is computer troubleshooting and how to carry out effective systems administration, recommends the following steps:
Identify the problem
Develop a theory about what is causing the problem
Test the theory to see if it is correct
Create an action plan to solve the problem
Implement the solution
Check that you have fully performed maintenance or repaired faults and implement preventive measures
Document your findings, actions, results, and lessons learned
CompTIA's recommended approach to troubleshooting is based on the scientific method , encouraging you to brainstorm and test possible solutions rather than jumping to conclusions. The final two steps help you go beyond simply fixing error messages and put safeguards in place to prevent the problem (or similar ones) from happening again.
While CompTIA's methodology applies specifically to IT, other troubleshooting methods take a more generalized approach.
Six Sigma , for example, is a collection of different tools and techniques designed to minimize errors and improve quality in manufacturing. Today, companies of all types use Six Sigma to optimize their processes.
DMAIC is a Six Sigma project methodology that can be useful facebook database as a problem-solving checklist:
Define: Accurately describe the problem
Measure. Collect data to establish a baseline.
Analyze. Review the data to verify the root cause and its effect.
Improve. Identify, test, and implement a solution.
Control. Apply the changes to ensure they are permanent.
While data collection is implicit in traditional troubleshooting techniques, one of the advantages of DMAIC is that it explicitly includes a data collection step. Whatever type of sales problem or error you're troubleshooting, you'll get better results if you take the time to gather information rather than relying on hunches or guesses.
For example, CompTIA (a training and certification provider for the IT industry), in relation to the question of what is computer troubleshooting and how to carry out effective systems administration, recommends the following steps:
Identify the problem
Develop a theory about what is causing the problem
Test the theory to see if it is correct
Create an action plan to solve the problem
Implement the solution
Check that you have fully performed maintenance or repaired faults and implement preventive measures
Document your findings, actions, results, and lessons learned
CompTIA's recommended approach to troubleshooting is based on the scientific method , encouraging you to brainstorm and test possible solutions rather than jumping to conclusions. The final two steps help you go beyond simply fixing error messages and put safeguards in place to prevent the problem (or similar ones) from happening again.
While CompTIA's methodology applies specifically to IT, other troubleshooting methods take a more generalized approach.
Six Sigma , for example, is a collection of different tools and techniques designed to minimize errors and improve quality in manufacturing. Today, companies of all types use Six Sigma to optimize their processes.
DMAIC is a Six Sigma project methodology that can be useful facebook database as a problem-solving checklist:
Define: Accurately describe the problem
Measure. Collect data to establish a baseline.
Analyze. Review the data to verify the root cause and its effect.
Improve. Identify, test, and implement a solution.
Control. Apply the changes to ensure they are permanent.
While data collection is implicit in traditional troubleshooting techniques, one of the advantages of DMAIC is that it explicitly includes a data collection step. Whatever type of sales problem or error you're troubleshooting, you'll get better results if you take the time to gather information rather than relying on hunches or guesses.