How can LiveAgent help you reduce churn rate?
Posted: Wed Dec 11, 2024 9:56 am
Understanding what causes customer churn can be difficult, but it all comes down to understanding your customers, their needs, and expectations. Keeping them happy with your product reduces the risk of churn and keeps them willing to stay with you.
One way to do this is by providing excellent customer service paraguay whatsapp number data 5 million LiveAgent.
LiveAgent Customer Success Software offers a variety of great tools for your business, such as help desk software , live chat software, or knowledge base software. Using these types of software will make the job easier and more efficient for your employees, providing high-quality customer service, thus keeping your customers happy, which will prevent them from churn.
Compare the LiveAgent Self-service price with our competitors.
AgentsNumber of agents : 1
LiveAgent
$15
Crisp
$113
Kustomer
$89
Genesys
$75
Dashly
$70
Zendesk
$69
Zendesk Talk
$69
Zopim
$69
HubSpot Service Hub
$50
TeamSupport
$50
Bitrix24
$49
Frequently Asked Questions
What is Churn Rate?
Churn rate is an index that shows how many customers leave in a given period of time. It shows us how valuable the product or service you provide is to them and how you retain customers while building loyal and long-term relationships.
Is high churn a good thing?
The quick and easy answer is no. The higher the churn rate, the more money a business needs to invest to acquire new customers, which can also lead to a decrease in sales and overall revenue for the company. This means that high churn equals bad churn.
What is negative churn?
It indicates that monthly revenue from existing customers is higher than revenue lost from subscription cancellations or downgrades. Net negative churn is calculated by subtracting the expanded monthly revenue from the churned monthly revenue, then dividing by the initial monthly revenue.
One way to do this is by providing excellent customer service paraguay whatsapp number data 5 million LiveAgent.
LiveAgent Customer Success Software offers a variety of great tools for your business, such as help desk software , live chat software, or knowledge base software. Using these types of software will make the job easier and more efficient for your employees, providing high-quality customer service, thus keeping your customers happy, which will prevent them from churn.
Compare the LiveAgent Self-service price with our competitors.
AgentsNumber of agents : 1
LiveAgent
$15
Crisp
$113
Kustomer
$89
Genesys
$75
Dashly
$70
Zendesk
$69
Zendesk Talk
$69
Zopim
$69
HubSpot Service Hub
$50
TeamSupport
$50
Bitrix24
$49
Frequently Asked Questions
What is Churn Rate?
Churn rate is an index that shows how many customers leave in a given period of time. It shows us how valuable the product or service you provide is to them and how you retain customers while building loyal and long-term relationships.
Is high churn a good thing?
The quick and easy answer is no. The higher the churn rate, the more money a business needs to invest to acquire new customers, which can also lead to a decrease in sales and overall revenue for the company. This means that high churn equals bad churn.
What is negative churn?
It indicates that monthly revenue from existing customers is higher than revenue lost from subscription cancellations or downgrades. Net negative churn is calculated by subtracting the expanded monthly revenue from the churned monthly revenue, then dividing by the initial monthly revenue.