Currently, there are 5-10 sales leaders of such solutions in Russia. PBXs are often part of larger cloud business automation systems, such as voice telephony as part of Bitrix24. Platform-Based ghana telemarketing Solutions (PaaS) The platform is the foundation for developing your own virtual PBX solution. The infrastructure and library set, services and support come from the vendor, while the creation of a unique cloud PBX based on the platform comes from your developers.
How Cloud PBX Works: Call Routing In short, how a virtual PBX works can be described as follows: a client calls a number you specify, the call goes inside the PBX, is analyzed and redirected to the number of the desired employee. Everything is automatic and uses familiar voice menus. All those "click the star," "I'm transferring you to technical support," or even "stay on the line, your call is very important to us" - all of that is a virtual PBX.
The PBX has a smart call queue where no calls are lost and are routed to where they should be in order based on your routing plan. Plans can be changed, replaced and customized. The program is programmed based on the day of the week, wait times and call transfer routes. For example, you receive a call from an important customer. First, the system sends the call to the manager responsible for the account. If he doesn't answer within 10 seconds, the call will be redirected to his assistant.
If he also goes to lunch, the customer is sent to voicemail. Virtual Switch Advantages of Virtual PBX Business process automation and integration with other systems: for example, making calls directly from the CRM via conversation recording. "Capital" phone numbers and 8-800 type numbers for rent with one click. Complete call statistics. Cheaper and simpler than analog PBX.
