Set up automated messaging tools
Posted: Sat Dec 07, 2024 10:17 am
Step 2: Enable a chat widget on your page
When you create a business page, Messenger should already be enabled. You can either go to the “Settings” tab to check it, or click “Messenger tools” and tap “Add a button” to enable the messenger button on your business account.
enable chat widget in facebook for business
Now, you can go to the “Inbox” tab and manage all your Messenger conversations from there.
facebook messenger inbox
Before you start handling conversations, it’s worth spending time setting up helpful Messenger tools.
Facebook allows businesses to automate a large part of chat interactions with norway mobile phone numbers database conversation starters, instant replies, frequently asked questions, and away messages. All of these are accessible in the Meta Business Suite. Make sure to use each of the automated business messaging tools offered by Facebook:
Instant reply — Let customers know you’ve received their message and will reply to it within a certain time frame.
Away messages — Reply to your customers with an automated away message outside of working hours.
Frequently asked questions — Suggest questions people often ask and then provide automated replies to resolve customer queries without human intervention.
Comment to message — Send visitors a personalized message when they use specific hashtags in a comment section on your business page. This feature is great for promptly addressing negative customer experiences.
Contact information — Provide your business’s contact information with an automated message anytime a visitor asks.
Location — Set up automated responses to promptly reply to messages asking about the company’s location.
Hours – Create automated messages for customers asking about your business hours.
Job application received — Send instant messages to candidates who apply to job openings you post on Facebook.
Custom automated responses — Create custom scenarios for any keywords you want.
facebook messenger automation responses
Step 4: Embed Messenger on your website
Offering a chat box on your Facebook business page is great, but it’s not enough for a seamless customer experience.
To integrate your Messenger experience directly into your website, you need to install Facebook’s Chat Plugin. You can go for a standard code-based implementation or choose one of the custom integrations with content management platforms, like WordPress, Shopify, Webflow, and others.
When you create a business page, Messenger should already be enabled. You can either go to the “Settings” tab to check it, or click “Messenger tools” and tap “Add a button” to enable the messenger button on your business account.
enable chat widget in facebook for business
Now, you can go to the “Inbox” tab and manage all your Messenger conversations from there.
facebook messenger inbox
Before you start handling conversations, it’s worth spending time setting up helpful Messenger tools.
Facebook allows businesses to automate a large part of chat interactions with norway mobile phone numbers database conversation starters, instant replies, frequently asked questions, and away messages. All of these are accessible in the Meta Business Suite. Make sure to use each of the automated business messaging tools offered by Facebook:
Instant reply — Let customers know you’ve received their message and will reply to it within a certain time frame.
Away messages — Reply to your customers with an automated away message outside of working hours.
Frequently asked questions — Suggest questions people often ask and then provide automated replies to resolve customer queries without human intervention.
Comment to message — Send visitors a personalized message when they use specific hashtags in a comment section on your business page. This feature is great for promptly addressing negative customer experiences.
Contact information — Provide your business’s contact information with an automated message anytime a visitor asks.
Location — Set up automated responses to promptly reply to messages asking about the company’s location.
Hours – Create automated messages for customers asking about your business hours.
Job application received — Send instant messages to candidates who apply to job openings you post on Facebook.
Custom automated responses — Create custom scenarios for any keywords you want.
facebook messenger automation responses
Step 4: Embed Messenger on your website
Offering a chat box on your Facebook business page is great, but it’s not enough for a seamless customer experience.
To integrate your Messenger experience directly into your website, you need to install Facebook’s Chat Plugin. You can go for a standard code-based implementation or choose one of the custom integrations with content management platforms, like WordPress, Shopify, Webflow, and others.