AI-based Chatbots . Integrate Chatbots with Artificial Intelligence to improve customer experience while reducing operational costs.
Payment gateway integration: Connecting payment gateways to your channels list of czech republic whatsapp phone numbers such as WhatsApp API or Facebook Messenger allows your customer to make transactions within these channels, generating a complete experience within the channel.
Personalized Experiences . Additionally, interactions must be supported by valuable information that allows retail companies to offer highly personalized experiences (solving specific problems, offering products based on interests, etc.).
Benefits of conversational commerce in retail
Despite the challenges of the retail industry, companies can gain great benefits by implementing this trend:
Adding value to the entire buyer journey, including the post-sale stage.
Greater awareness , because through direct and rapid interactions it is easier to persuade the potential client to become aware of their need.
A closer relationship with the consumer. By offering more personalized and efficient service, consumers will become brand ambassadors, improving the company's image as well as increasing sales.
