One example is the use of ring pool (which uses a group of telephone numbers to associate calls with the navigation parameters that you want to track).
Lead management platforms offer the possibility gambling data brazil for any person designated by the sales staff to interact with any lead, in the same way as they would when serving them from an office:
Through voice and image ( Click2Video ).
Sharing documentation ( Co-Browsing ).
Sales departments of large portals are becoming familiar with interacting with leads that have registered on a portal, through chat (Click2Chat), Video (Click2Video), Screen Sharing (Co-Browsing) etc.
In addition to the above, sales staff can know in real time when the lead was registered, the number of times they have been contacted, what interests they have shown (browsing data)… and thanks to ring pool , the same data can be accessed even if the user has not been registered before . In this case, registration occurs at the same time the call is made, as the platform relates a specific phone number to a user's browsing data within a portal.
FREE EBOOK: CREATE LEAD ENGAGEMENT. LIVE HELP TOOLIntegrating call data into the information available on a lead is of great value, since the determination shown by a given lead is generally much greater when contacted by telephone than by other means, such as email or filling out a form.
Ring Pool and Live Help Tool are indispensable tools for online sales teams
The integration of Live Help tool services (voice, image, video and file sharing) with Ring Pool improves customer service and increases sales
In fact, one of the most tedious tasks that many sales departments have to perform is integrating data received through telephone calls (offline) with data obtained through the Web, landing pages, registration forms, etc. (online ).
The dynamic assignment of customer service telephone numbers within the Web allows calls to be integrated into the lead management platform's workflows , allowing, among other things, the qualification of the lead , or its status within the sales funnel, and therefore freeing sales staff from performing these integration tasks within the CRM manually.
The technological leap that is currently taking place with the latest lead management technology lies in the fact that this type of service is available not only to large companies, but also to SMEs and even to solo entrepreneurs , since this type of service has a reasonable cost and can be integrated into any type of portal with just a few lines of code.
Delio is a next-generation platform that integrates Click2Chat, Click2Video and Co-Browsing into the Live Help Tool services, and Ring Pool as an independent service , in addition to Analytics, Tracking, Task Flows , etc. tools that provide comprehensive lead management and allow for more personalized treatment, improving the performance of sales teams .
