Send messages at the right time

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Prisila405
Posts: 25
Joined: Sat Dec 07, 2024 8:02 am

Send messages at the right time

Post by Prisila405 »

That said, avoiding customer churn depends, in part, on centralizing information to provide unified support. For example, if a customer visits your website and leaves a question in the web chat, but abandons the conversation and then decides to contact you via Messenger, it is ideal that they can continue the conversation without having to repeat everything again.

The time does matter. Imagine that you have a restaurant and you need to list of dominican republic whatsapp phone numbers tell your customers that the executive menu now has a 30% discount in any of your branches. Of course, sending that message before lunch time will be more effective than if you did it at night or during the weekend.

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To improve communication strategies in a company, it is crucial to know your consumers, for example, to send a certain message at the right time. Otherwise, the consequences can range from the lack of effectiveness of the content to the loss of the client.

3. Personalize communication
According to Epsilon, 80% of consumers are more likely to make a purchase when your company offers personalized experiences. . Therefore, one of the strategies to improve communication is to generate a more personalized experience through personalized messages.
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