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Change can be scary. When people don't understand why change is needed or don't feel part of the process, it's normal for them to resist.

How to handle it?

Explain the “why” behind every plan. People need to understand the reasons.
Involve employees in creating plans. If they help plan, they are ...

E-commerce: boosting the shopping experience
During the online shopping process, the feedback button plays a crucial role. For example, when a customer completes a purchase, a quick emoji-rating appears that measures satisfaction with the process. In cases of cart abandonment, a discreet chatbot is ...

Successful businesses understand that increasing customer loyalty is critical to their sustainable growth. Studies show that retaining existing customers is five times more cost-effective than acquiring new prospects. To increase customer loyalty, organizations need to implement effective strategies ...

Have you ever wondered how an unhappy customer can really affect your business? Imagine this scene: a frustrated customer shares their negative experience on social media, and within hours, hundreds of people have already seen it. Today, bad experiences don’t just stay private; they become public ...

Do you really know what your customers think about your products and services? The only way to know for sure is to ask them directly.

Measuring your customers’ satisfaction levels is not just another metric – it is a powerful tool that allows you to:

Identify areas for improvement
Increase your ...

Understanding what causes customer churn can be difficult, but it all comes down to understanding your customers, their needs, and expectations. Keeping them happy with your product reduces the risk of churn and keeps them willing to stay with you.

One way to do this is by providing excellent ...

Forum software companies have different pricing models for their solutions. Most often, you'll see several pricing plans per user per month. The price per user per month is unique to each forum software solution. There are also some tools that have custom pricing models that are only available upon ...

A trouble ticketing system is a special type of software designed to help manage and maintain customer inquiries. It's a tool designed to help streamline your customer support team and allow them to provide the highest level of support faster and more efficiently.

What is the difference between a ...

Zendesk Support is one of the most trusted names when it comes to customer support. The software comes with a variety of customer support options, integrated in an easily accessible database. Once you have everything set up, you will be able to manage tickets, provide predefined feedback, and ...

Hubspot CRM is a cloud-based CRM system that promises to help all businesses nurture leads, analyze different business metrics, while automatically tracking their customer interactions across multiple platforms. It is widely suitable for both B2B and B2C businesses as it primarily provides a visual ...